Insuring Your Move

It's a good idea to insure your belongings when moving house, and most people take up the insurance offered by their mover, as this is specifically designed to cover the risks involved. However, avoid insuring with a removal company that carries its own brand of insurance, as you may find it much more difficult to receive compensation in the event of a claim.

Check What is Covered

Depending on the type of cover chosen, you will probably find that the insurance premium will be approximately 1-2% of the declared value of your goods. Check what is covered, and ask them to provide a list of exclusions. Bear in mind that breakables are usually only included when they're packed by the removal company. If you pack anything yourself, it will usually only be covered for theft or loss. Most policies cover on a replacement value basis (new for old), although there is usually also the alternative option of an indemnity basis (like for like - with an allowance for age, wear and tear).

Keeping Your Valuables Safe

• Consider keeping your valuables secure by renting a safety deposit box whilst you are moving.
• If you're transporting your valuables yourself, make sure they are covered by your home contents insurance while in transit.
• Make a record (video or photo) of all your valuables for insurance purposes.
• Photocopy your important documents and leave the originals in a safe deposit box.

Making a Claim

If there are any breakages or damaged items, note them down before you sign the delivery bill. However, it is not always possible to check everything on delivery, and you may find additional damaged items whilst you unpack. Some companies require you to submit a claim within a few days, others may give you a week or two, so read your contract carefully. Make sure you send your claim by registered post.

Note that some insurance companies apply an excess of around 1% of the total shipment value. This means that if your shipment is valued at £40,000, claims must be over £400.